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Morning Jenni

The Media screen needs all connections checking if that isnt it then a Diagnostic scan should show if it is screen related or CiC related. So it looks like you need help from either a Garage with BMW capable diagnostics or a Good Auto Electrician

If it is the screen your choices are a straight replacement (a used one will be cheaper) or an Android conversion straight forward swap and not expensive. 

Hope This Helps

Dave

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