X1 problems with connectivity and Carplay

[Papa J]

X1 25e 2024. Intermittent problem with CarPlay , Android Auto and Bluetooth. Started off by not automatically connecting, sort by turning off car, locking, unlocking and starting car. Progressively has got worse. Have connected through cable, without cable, Bluetooth and still won’t work. Have deleted on phone and then tried to search but won’t connect. Have rebooted my phone, same for my wife who has an android phone.

will now delete our profiles and then restore. After that I have run out of ideas. Fault appear to be that Bluetooth is not being broadcast by the car.

Any ideas what to do next would be appreciated 

[Greydog]

Morning John

Welcome to the Forum

The cause could be an issue with your phone, though I think as you are having the issue with two seperate phones that can be ruled out (it will be a Dealers first comment) 

There could be an issue with the cars Diversity/Bluetooth antenna or even the CiC/NBT media system

As the car is less than a year old what is the Dealer doing to sort it ?

Have a Great Christmas

Dave

[Papa J]

Thanks for post. I’ll take to dealer in new year

[Papa J]

Yet to take to dealer but looks like there is a software glitch.

deleted both my wife’s and my own profile,

then reloaded my profile and linked to phone. No problem phone connects perfectly.

My wife loaded her profile and linked to her phone, works perfectly for her.

however for some reason when I then drive with my profile my phone is no longer linked. If I search with my phone the BMW isn’t shown. If I search with BMW my phone isn’t shown. I can’t connect.

now this is the weird bit. If I don’t log in to my profile and instead drive as a guest, press connect phone my phone does show and I can connect.

so there is a software glitch on the car. Setting up a second profile on the car for some reason means the first profile’s phone is disconnected but in such a way that the phone doesn’t appear if you do a search on the car and vice versa. However if you change profile to “guest” phone does show and you can connect.

my phone is an iPhone 11. I have had no other problems with other cars or blue tooth connections. There is some glitch in the software interface between car and phone.

intrigued if anyone else has had this issue.

[Greydog]

Hi John

Welcome to the Forum

Never come across this before it will be interesting to know the solution 

That is assuming BMW will tell you 😅

Dave