EGR Vehicle safety recall

[Cambler77]

Had my BMW recalled for EGR cooler replacement, this was BMWs 3rd attempt to recall my car as their was no stock available, just before my car ecperienced every symptom on recall letter as I was driving around 65mph on motorway. Car was screaming, lost power, smoke pouring out exhaust that I couldnt see out back window, I reported this to BMW who accepted responsibilty and sent recovery to collect car, they replaced the EGR system but are now saying the car has incurred further damage which will cost me thousands of pounds and they are not accepting liability for this, anyone else had similar issues, car been in their garage since before xmas and I have now escalated this to the motor ombudsman. Been a nitemare few weeks as still have an outstanding balance to pay to car.

[Greydog]

Morning Lee

Welcome to the Forum

What a tale of woe, when you say BMW is this the Dealer or BMW UK?

Make sure you document the timeline 1st recall Delay 2nd etc I think you then have a real argument that BMW's delay in rectifying the issue is the underlying cause as these issues were not apparent at the 1st and 2nd recall attempts.

Good Luck

Dave