X1 2024 Recall pillar problem

[Paul M]

My new Dec 24 X1 has been recalled because of some problem with the wrong metal in the pillars. The dealer has had it back for 3 weeks now and still  can’t tell us what is going to be done with it, or whether we’re getting it back ! We were very pleased with it. Anyone else had this problem? 

[Greydog]

Morning Paul

Oh dear not hearsd of this one but clearly a safety issue is involved.

Let us know if you get more information

Dave

[Paul M]

4 weeks now , dealer says BMW told them that his engineers had to drill a hole in the pillar and send them the  filings in Munich! Told us BMW said the batch this happened to totalled about 170, but we were the only one from their garage ! Getting a bit disgruntled now but don’t want to upset our dealer, been buying BMWs from them for about 40 years !

[Greydog]

This sounds like the Dealer is the whipping boy between BMW and Yourself 

Maybe write to BMW UK telling them that they have destryed your faith in the structural integrity of the car and you want it replaced 

That may at least trigger some action

Dave

[Paul M]

4 hours ago, Greydog said:

This sounds like the Dealer is the whipping boy between BMW and Yourself 

Maybe write to BMW UK telling them that they have destryed your faith in the structural integrity of the car and you want it replaced 

That may at least trigger some action

Dave

Thanks Dave I felt this too, we spoke to BMW UK and they fobbed us off saying they were waiting for advice on what to do from Germany! Lot of buck passing. Discussed it with an old solicitor pal and he said the law was completely with us; either replace the car or give us our money back ! Dealer says it might take another month or so ! Ridiculous situation!

[Greydog]

Feel for you, I would put it in writing to BMW UK copy to BMW Munich state the sale of goods act and the fact the car is unsuitable for purpose and the time to correct or repair has become unreasonable. Give them a time for a solution to be reached just turn the screw

Good Luck

Dave

[Paul M]

Wrote a letter like that to the dealer who emailed me the next day to say BMW had cleared out car. It only took them 5 weeks but we’re glad to get it back !

[Greydog]

Glad it's finally resolved Paul

Early 2000's I had an issue with the Merc E55 Estate I owned the Fault was a recall in USA) in Europe Dealer and Mercedes said never heard of it before?? Took my car and gave me a 320d saloon they seemed to think because I was still mobile that was OK. It actually took 2 months and a legal letter and Court date before they suddenly came to life 

Such a shame the big companies loose sight of their customers sometimes 

[Paul M]

7 hours ago, Greydog said:

Glad it's finally resolved Paul

Early 2000's I had an issue with the Merc E55 Estate I owned the Fault was a recall in USA) in Europe Dealer and Mercedes said never heard of it before?? Took my car and gave me a 320d saloon they seemed to think because I was still mobile that was OK. It actually took 2 months and a legal letter and Court date before they suddenly came to life 

Such a shame the big companies loose sight of their customers sometimes 

Exactly I had to point out I had taken legal advice (luckily had a good pal who is a solicitor) before they took it seriously, they too gave me a rather rough 220i and seem to think that’s good enough for now !