Hi Norrimac.
the key you had cut, did they programme the key to the ignition? They would have had to read the key from your car and remove the dme unit and circuit board from your car.
the chip in the key is a small black rectangular thing about the size of a rice grain… this is what needs programming.
what key reader was used? If the ignition key works, then the reader doesn’t.
The key reader I use is actually an AK90…
I can send you a link if you are tech savvy.