Hi Greydog
Thanks for your comments. I have two BMW dealerships near me and both are owned by the same major Motor Group. Having had many dealings with both over the last 10 years I suspect the Service Managers have been put through the same training and regrettably I don't think being straight with customers about technical problems is high on their list. I wonder does BMW UK realise the damage that these cavalier service managers do to their reputation. I have raised a couple of previous problems with them but they seem too scared to want to get involved. I understand the attitude having worked in an industry that sold through dealerships and we, as the manufacturer, would endeavour to steer clear of issues involving our dealers. Thanks for your input.