nope,the problem persists till this day.I live 40 odd miles from the centre in Canterbury so returning is not really an option. Even if i had returned,i dont have a deal of faith in your type of operation. The service we get as customers in fast fit operations is generally abysmal. But do not despair, you are not the only centre meting out crap service. I rang National tyres on Friday midday and informed the centre i wanted an oil n filter change on Sat afternoon. I informed them i had problems in the past with them obtaining a filter for the BM,but was told they could do it no problem. I reiterated my concerns to the person on the telephone and again was given the affirmative,no probs. Ok,i take the Mrs to the airport,then head to Corby to get the job done.Going some distance out of my way,but im desperate. I arrive and am greeted by an oily individual,nah mate!,too late in the day,parts boys closed now,bla,bla and more bla.Well thanks you !Removed!! i just drove over here coz some monkey who cant tell his ##### from his elbow assured me you could do it. But hey who gives a ##### your only a customer and too dumb too know any better. Well guess what,i was expecting them to screw up as they have previous. So i went on home and will be booking in with my local independent,who do look after their customers. There is a massive potential customer base out there,but your indifference and lack of staff training,combined with a policy of employing the socially inept,is hampering any progress. If you want to employ me as a consultant to show you where your going wrong im available in the summer. It will be money well spent and the return on investment will pay dividends. I await your reply with interest. Regards James T Harper